Shipping policy
SHIPPING
After you place your order with ELOOKNOW, it is promptly forwarded to our shipping team for processing. Once your order has been shipped, you’ll receive a shipping confirmation email with tracking details.
Shipping Carriers
We work with a range of reliable global shipping partners, including YunExpress, USPS, DHL, FedEx, Aramex, and trusted local couriers in your region.
Processing Time
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Orders are processed within 1–2 business days (excluding weekends and holidays).
Estimated Delivery Times (Standard Shipping)
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United States: 3–7 business days
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Canada & Mexico: 5–12 business days
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Europe & United Kingdom: 5–10 business days
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Australia: 3–7 business days
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New Zealand: 5–10 business days
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Singapore: 5–8 business days
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Other countries: 5–15 business days
Delivery times may vary depending on location, customs processing, and local carrier operations.
Shipping Locations
We ship from warehouses located in the United States, Australia, and Hong Kong.
In some cases, if an item is temporarily out of stock at the US or Australian warehouse, it may be shipped from our Hong Kong warehouse. If this happens, please allow an additional 2–4 business days for delivery.
How Do I Track My Order?
Once your order ships, you’ll receive an email with a tracking number.
Please allow up 24- 48 hours for tracking information to become active after shipment.
If you haven’t received tracking details within 2 business days of your shipping confirmation email, please contact us at:
Include your name and order number, and our support team will be happy to assist.
Missing Items
If you receive your order and notice a missing item, please contact us at:
In some cases, orders may be shipped in multiple packages. If an error occurred during fulfillment, we’ll promptly send the missing item using express international shipping at no additional cost.